WebPac Limitations

At times when patrons are using the WebPacs it appears to them that they can access all of the information that would be available to them on the ALD website because they can actually bring up the website and search to a certain degree following the links. However, obtaining some specific results are not possible. For example; a patron accessed the ALD website through one of the WebPacs. He was interested in Consumer Reports information on a specific appliance. He found the exact article he was looking for and clicked on the link that would take him to the full article. He got only a gray blank screen. The WebPacs do not allow for the in-depth searching one can accomplish as with a full Internet connection. Their primary function is catalog searching. When such a scenario occurs, direct the patron to one of the public access computers in order to accomplish a complete search.