Saving Documents to a CD

Have you ever had a patron come into the library with a CD-R/CD-RW and insist that they were just at the library yesterday (or at another library location), and saved a document to the CD, but now it's not there?!? It can be a frustrating situation for both the patron as well as the staff member assisting them, right? What may be obvious to us, we have to remind patrons to do on a daily basis. Something to remember when helping a patron save a document to a CD-R/CD-RW is that you can't just save the document to the disc and have it work correctly the next time. They need to make sure to select the "WRITE files to CD" option from the tool bar, otherwise the files will "look" as though they are saved to the CD, but they will not actually be on there once the CD has been ejected.