What To Do When Patron Print Job Won't Display on P&TM

Many of you will be familiar with how to handle this scenario: patron sends print job to the printer but when the patron puts in their card #, the P&TM console shows no job available to print. This happens randomly for various patrons. I helped a patron with this earlier this week and another staff member was not aware of the solution, so thought this would be a good reminder tip for all. After the "Release a Print Job" prompt, type in "staff", a second box will open directly below. Type in the current password. That will allow all of the pending Print jobs to display. Select just the one/s for the patron you are assisting. From this point the patron can use the "Pay from Vending Device" option, if they have money, or you can continue assisting by overriding, again with the current password. After the patron has finished printing it is good practice to close all the pending Print jobs with the "Done" button, rather than letting the seconds countdown close the window. That ensures that another patron could not come up and inadvertently select a Print job that was not theirs.